Last updated: 20th September 2026
This policy sets out how Pepzora Labs LLC ships orders, what it costs, and how long it takes. It forms part of our Terms & Conditions.
1. Where we ship
We currently ship to addresses in the United States and Canada.
We do not ship to any other destination at this time. Orders placed for delivery outside these countries will be cancelled and refunded.
We ship to residential and commercial addresses. We are not able to deliver to PO boxes.
2. Processing time
Orders are processed and dispatched within one to two business days of payment clearing. Business days are Monday to Friday, excluding United States public holidays.
Orders placed after 2:00 PM Eastern Time, or at a weekend, are processed on the next business day.
You will receive a confirmation email when your order is placed and a second email with tracking details once it has been dispatched.
3. Shipping rates
| Service | Destination | Cost |
|---|---|---|
| Standard shipping | United States | [INSERT STANDARD RATE] |
| Expedited shipping | United States | Standard rate plus $10.00 |
| Free standard shipping | United States | Orders over $150.00 |
| Standard shipping | Canada | [INSERT CANADA RATE] |
Rates are calculated automatically at checkout once a delivery address has been entered. All charges are in United States Dollars.
4. Delivery estimates
- United States, standard: 3–5 business days from dispatch
- United States, expedited: 1–2 business days from dispatch
- Canada: 7–14 business days from dispatch, subject to customs clearance
These are carrier estimates, not guarantees. Delivery may take longer during peak periods or as a result of weather, carrier backlogs, or customs processing. Delays of this kind are outside our control and do not give rise to a refund of shipping charges.
5. Packaging and storage in transit
All products are shipped as lyophilized powder in sealed glass vials, packed in protective materials within a discreet outer carton bearing no indication of contents.
Lyophilized material is stable at ambient temperature for the duration of normal transit and does not require cold-chain shipping or ice packs.
On arrival, transfer vials to refrigerated storage at 2°C–8°C (36°F–46°F), protected from light, as soon as practicable. Storage conditions after delivery are your responsibility.
6. Tracking
A tracking number is emailed to you when your order ships. Tracking information may take up to 24 hours to become active on the carrier's system.
If tracking shows no movement for more than five business days, contact us and we will open an enquiry with the carrier.
7. Address accuracy
Please check your delivery address carefully before completing checkout. We dispatch to the address exactly as entered.
We cannot redirect a package once a shipping label has been generated. Orders returned to us because of an incorrect or incomplete address, or because delivery was refused, are not eligible for a refund of shipping charges, and re-dispatch will be charged at the standard rate.
8. Shipments to Canada
Orders delivered to Canada are subject to Canadian customs inspection and to any duties, taxes, or brokerage fees levied on import. These charges are payable by you and are not included in the price or shipping cost shown at checkout.
Regulatory treatment of laboratory research materials differs between Canada and the United States. It is your responsibility to confirm, before ordering, that you may lawfully import and possess the materials you are purchasing.
We cannot guarantee customs clearance, and we are unable to refund or replace a shipment that is detained, seized, or destroyed by any customs authority.
9. Lost or damaged shipments
Remedies for packages that arrive damaged or are confirmed lost in transit are set out in our Refund Policy. Damage must be reported within 48 hours of delivery, with photographs, and all packaging retained.
10. Contact
Pepzora Labs LLC
8735 Dunwoody Place, STE #6773
Atlanta, GA 30350
United States
Email: info@pepzoralabs.com